Home U.K Travellers whose flights are grounded should get cash back more easily

Travellers whose flights are grounded should get cash back more easily

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The Civil Aviation Authority will get tougher powers to act after some businesses failed to refund customers whose flights were grounded by Covid. Which? accused the CAA of “failing” passengers by not enforcing the powers it already had – through the courts.

UK consumer laws saw travellers are entitled to their money back within seven days.

But many people had to wait months for a payout or were offered vouchers last year.

The Government’s Global Travel Taskforce announced the new measures to “build consumer confidence” but did not reveal details.

But Rory Boland, of Which? Travel, said: “It is encouraging to hear. These powers must be sufficiently tough and give the ability to fine airlines directly for past behaviour to ensure they won’t step out of line again.”



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