Mick Keane, 83, was overjoyed when four horses he backed came in one after the other. However, the bookie refused to hand over the full amount because of an error on his slip over the time of one of the races.
Paddy Power instead offered Mick just £364.48 for three winners instead of four. Mick said he became so angry that he ended up at hospital for checks after his blood pressure was sent “sky high”.
His mistake came when he selected his ride in the 4.10pm at Chepstow on Saturday, October 9, which was in fact the 4.05. He picked the winner – Paint the Dream – but the situation became a nightmare when he arrived to collect the loot at the bookmakers in Perry Barr, Birmingham.
Speaking to Birmingham Live today, the punter said: “My blood pressure shot through the roof. I put on a bit of a show at the bookmakers.
“I am desperate. I needed that money to go on holiday with my son Julian. I got four winners and they will only pay me out on three.
“It’s like giving you a cream cake and they have taken the cream off.”
The dad, of Erdington, Birmingham, claimed staff changed his bet to the 4.10 at Newmarket and that they then refused to transfer it to the Chepstow race even though he says he spotted his error before any of the races he had gambled on began.
But Paddy Power said Mick did not dispute the change of venue on the bet at the time and only complained when he returned later to pick up his winnings.
Mick added: “I go in Paddy Power as they say the Irish firms are the best.
“I went at about 11am and picked out some horses. I put the number of the horse, the time on and the race meeting and took the odds.
“I don’t write the names as I find it difficult to spell them.
“I left the shop but then noticed I made a little mistake with the time in the bet and went back in an hour before the races started.
“They said they had changed it to Newmarket. I said I wanted to change it to Chepstow. But they wouldn’t. No race of mine had gone off at all but they didn’t want to know.
“I went home and later checked the winners and saw four of my horses came in.
“When I went back in, they said they had changed what they put as the 4.10 at Newmarket now as a non-runner but they wouldn’t pay me on the 4.05 at Chepstow. I have been paid out before when they have said ‘we knew what you wanted to bet on’.”
Mick has refused the £364.48 pay out and said he had lost more than £2,000 because of Paddy Power’s refusal to honour his bet.
He is a regular customer at bookmakers in the area and said “everybody knows me”. He said betting “keeps me alive and gives me a bit of interest”.
A spokesman for Paddy Power said: “Where a meeting is stated and there is no time or an incorrect time, with all multiple bets the selection will be void, unless the sequence of selections written on the slip make the intended time clear.”
The firm added that when Mick returned to the shop he was told his incorrect Chepstow selection had been moved to the 4.10 at Newmarket, which was “something he did not dispute at that stage”.
It said he then returned at 6pm and was told his winnings were £55 and that was “the only time he disputed the Chepstow/Newmarket issue”.
He was also told of an error on the timing of the Fairyhouse selection but this was changed and the bet ‘retranslated’. The Newmarket selection was considered a non-runner, even though the number three horse in that race did run, to give winnings of £364.48.
Paddy Power maintained that if Mick had returned to the shop and asked for the bet to be changed “we would have simply changed the bet”. It said he agreed to the change.