Home U.K NHS app meltdown sparks holiday chaos for Britons – sudden crash sees...

NHS app meltdown sparks holiday chaos for Britons – sudden crash sees flights missed


“Very high traffic problems” have caused the app – which allows people to prove their vaccination status – to stop displaying their passes.

The app has been down since this morning, with the NHS stating it is still “investigating the issue”.

Travellers uploading their passenger locator forms on their mobile phones have not been able to attach their passes.

Users logging on to the app to show their vaccine pass are seeing a message which asks them to “please try again later”.

It says: “The NHS Covid-19 Status service is experiencing very high traffic volumes.

“We are currently limit access to the service to prevent it from becoming overloaded.

“Please try again later.”

NHS Digital said: “There are currently issues with accessing the Covid Pass on the NHS App and website.

“We are investigating the issue and will update as soon as we can.”

Britons flooded social media venting their fury at the problem, with several claiming they have been unable to board their flights.

Chuck Adolphy, who had been due to fly to Slovenia today, wrote: “Cheers guys missed my flight with it.”

Caroline Frost said: “Waiting to fly at Heathrow and the NHS app has crashed with all the a Covid vaccination proof available.

“Currently not allowed to fly. Going to be an interesting afternoon at Heathrow.”

Several people now fear they won’t be able to travel because of the issue with the service.

Guy Holloway, who is moving to Barcelona tomorrow, said: “The NHS App won’t give me my Covid pass and I can’t therefore upload proof of vaccination to booking form.

“Keeps saying ‘unexpected error’ both in app and online. What can I do? Am travelling on Friday!”

Simon Hutton wrote: ‘Am I the only one having issues getting a Covid pass on the NHS app or website?

“Try to get one and it just says there are four ways to get a pass but no option to actually generate one.”

Last Monday, the UK replaced the traffic light rules with a single ‘red list’ and a ‘rest of the world’ category.

Fully vaccinated travellers returning from the second category are now not required to take a pre-departure test and are exempt from quarantine.

However, they do still have to take a day two test.


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