Home U.K GP surgery threatens to ban patients who criticise them on social media

GP surgery threatens to ban patients who criticise them on social media

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Kinmel Bay Medical Centre, which is in the seaside village of the same name in northeast Wales, made the decision after experiencing trolls online. It says a “social media zero-tolerance policy” will now be in place to combat the tirades of abuse.

And the move has been lauded by many online.

“I do not see anything wrong there. Kick them out and don’t let them back in,” reads one comment.

“I am a patient at this clinic and they have always seen me. They have always been helpful and I’ve had no troubles whatsoever,” reads another.

“What a good idea. No one should suffer online abuse,” says another person.

North Wales Live reports the practice warned its patients of the intention this week.

It wrote on Facebook: “It is disappointing that we are having to post this following negative comments on Facebook.

“The surgery is working tirelessly to continue to provide a full service for our patients as well as an extremely challenging Covid vaccination programme during a global pandemic.

“We really appreciate all the positive comments and support we receive from our patients, however, any further negative or derogatory comments on social media may result in removal from our patient list.”

The surgery, which according to its website has four doctors, uploaded an image outlining their new policy.

It states: “It has become necessary for the practice to put a social media zero tolerance policy in place due to recent activity on Facebook where patients of Kinmel Bay Medical Centre have posted derogatory comments about the practice and our staff.

These derogatory posts could be viewed as a potential breakdown in the doctor-patient relationship. If any such posts are brought to our attention they may result in you being removed from our list.

“If there are any aspects of our service that you are not entirely happy with, please speak to us about this.

“We may contact the patients involved directly to have a discussion about the issues they have..

“We would ask that, rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, it would be more appropriate to put your comments in writing to the surgery, giving us the opportunity to respond.

“All feedback is welcome, positive and negative, as it gives us the opportunity to review the services we provide and where necessary or appropriate, make any changes or improvements.

“You would not expect to read derogatory comments about yourself at your own place of work, nor do we.”



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