Hundreds of angry BT customers have flooded social media with complaints that a fresh outage has left them unable to login to their inbox, send or reply to emails, or even access their contacts book. With millions still working and studying from home due to the ongoing public health crisis, the timing is far from ideal. BT’s broadband network itself seems to still be up-and-running without a hitch, with the issues seemingly limited to BT Mail.
It’s unclear whether the problems currently only apply to those who use the online portal to access their emails, or whether those who rely on a third-party application, like Microsoft Outlook and Apple Mail, are also seeing the problems. BT’s customer care team seems to be trying to determine exactly which users are experiencing the issues right now, replying to some of the dozens of customers with complaints on social media.
When signing up to a contract for the first time, BT offers all of its broadband customers access to a complimentary email address. These BT Mail addresses are powered by Yahoo Mail. However, it’s unclear whether the current problems are limited to BT only – with Yahoo users still able to login, answer messages, and check their latest correspondence.
Independent service DownDetector, which tracks the performance of online services by monitoring social media for complaints, is currently clocking some 900 complaints from BT customers every minute in the UK. Dozens of these complaints originate from Twitter, where users have been angrily asking the BT customer care team – available at @BT_uk – when they’ll be able to use their email address again.
More to follow…
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