Disneyland fans eager to return to the park when it reopens on April 30 have been experiencing issues trying to purchase tickets.
Some, on Thursday, reported wait times of as long as eight hours in their efforts to make reservations for the park.
Under the reopening plans for Disneyland and California Adventure, visitors need both a theme park reservation and a valid admission ticket for the same park on the same day to enter the park. The parks are also only open to California residents.
Because capacity will be limited to 15% due to state guidelines, Disneyland is managing attendance numbers on a new reservation system requiring all visitors to make a reservation for entry ahead of time, the theme park said last month.
But many people reported long wait times for the reservations and tickets on Friday, with some saying they waited for more than seven hours.
Others complained of issues the Disney website was having and warned other fans via social media to stay strong.
Users were placed into a virtual waiting room with a message that said: “Due to high demand, this is taking longer than expected. We have lots of Guests accessing our system, so you are now in a waiting room to plan your park visit.”
The waiting room page also told users that due to limited availability, “being in the queue does not guarantee the ability to make reservations.”
The theme park reservation system first launched on April 12 for guests with existing valid tickets, who were able to start making theme park reservations for the date that matched their ticket. On Thursday, theme park sales resumed for all California residents, allowing visitors to both purchase tickets and make reservations.
Previous reporting from USA TODAY reporter Morgan Hines was used in this report.
Erin Rode covers the western Coachella Valley cities of Palm Springs, Cathedral City and Desert Hot Springs. Reach her at [email protected]