Millie Collins, 15, from Blackley, is registered disabled with autism, foetal alcohol syndrome and extreme anxiety. She wears a lanyard which explains she has a hidden disability. However, a bus station attendant allegedly told her she “didn’t look disabled enough” when she wanted to use the disabled facilities.
Millie said she was humiliated and in floods of tears following the incident at Shudehill bus station in Manchester city centre at around 5.30pm on Tuesday.
She was returning to her home in Blackley following a shopping trip with a friend and told Manchester Evening News: “I asked politely, and they told me ‘no’. They said, ‘you don’t look disabled enough’.
“I told them I had special needs, that I have autism. They would not let me use it. I showed them my lanyard which I was wearing around my neck, they were being so rude and I started crying.
“I told them I had extremely bad anxiety and that I have panic attacks if I go in the small stalls. I also showed them my disabled bus pass. They just kept shouting at me that I didn’t look disabled enough.”
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