Home U.S Australia Post slammed over disgraceful response to angry customer

Australia Post slammed over disgraceful response to angry customer

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An infuriated homeowner has launched a scathing attack on a delivery driver who flung a package at her front door before ringing the doorbell. 

The woman posted footage of the frustrating moment to Reddit on Wednesday and quickly sparked a fiery debate over the actions of the Australia Post employee. 

‘Australia Post yeeting my delivery at my front door only to then go and ring my doorbell. Shitty response from them as well when I notified them,’ she wrote. 

In the footage, the driver is seen hurling the package at the woman’s front door as he calls out ‘parcel’ to notify the occupants it has been delivered. 

In the footage, the driver is seen hurling the package at the woman's front door (pictured) and calls out'parcel' to notify the occupants it has been delivered

In the footage, the driver is seen hurling the package at the woman’s front door (pictured) and calls out ‘parcel’ to notify the occupants it has been delivered

As a dog starts to bark inside the house the postie backs away to take a photo before ringing the doorbell and walking back to his van. 

Reddit users were quick to share their thoughts in the comments with viewers divided over whether the behaviour should be expected or condemned. 

‘This dude is a knob and should be reprimanded as a minimum,’ one wrote. 

‘Other than throwing the package, it’s pretty standard at the moment,’ another said. 

‘Keep in mind your item has probably experienced treatment a lot worse than that multiple times before it even got to the local depot.

‘The reason they ring door bell last is to give themselves Max time to get back to the van before you can get to the door.’

As a dog starts to bark inside the house, the postie backs away to take a photo before ringing the doorbell (pictured) and walking back to his van

As a dog starts to bark inside the house, the postie backs away to take a photo before ringing the doorbell (pictured) and walking back to his van

The woman posted footage (pictured) of the frustrating moment to Reddit on Wednesday and quickly sparked a fiery debate over the actions of the Australia Post employee

The woman posted footage (pictured) of the frustrating moment to Reddit on Wednesday and quickly sparked a fiery debate over the actions of the Australia Post employee

The woman replied to this comment and explained she didn’t mind that the delivery driver had left before she arrived at the door. 

‘Just the throwing part that gets my goat, not necessary,’ she explained.  

‘Absolutely chase them on this. That is absolute BS. No excuses,’ a third shared.  

‘I mean what’s done is done, but get them to make an assurance that he won’t be throwing parcels around like that again.’

‘I have and I got some really bullshit answers,’ the woman replied to the commenter.  

‘I suspect it won’t go any further with them hence the posting to social media. I need to get satisfaction somehow.’

The furious customer explained the package had contained a PS5 special edition of new video game Horizon Forbidden West. 

‘I work directly with clients, if I f*** up I am held accountable,’ she said. 

Reddit users were quick to share their thoughts on the video the comments with viewers divided over his behaviour (pictured, an Australia Post employee on the Gold Coast)

Reddit users were quick to share their thoughts on the video the comments with viewers divided over his behaviour (pictured, an Australia Post employee on the Gold Coast) 

A user who claimed to work as a contractor for Australia Post suggested the woman put herself in the shoes of a postal worker put under immense pressure. 

He revealed drivers were expected to drop packages in less than three minutes. 

‘Often times people hold you up by taking significant periods of time to get to the door, don’t bother answering, not authorising safe drops and then complaining they had to pick it up from a post office later,’ he explained. 

‘For anyone that wants to criticise them, go ahead, but walk a day in their shoes and you’ll soon understand that not all the shi**y conduct is from one end.’

The woman agreed that while she didn’t understand the demands on couriers the way the package was thrown was still unacceptable. 

‘Old mate walked up to the door after throwing the package on the ground, he saved no time by doing it in this manner,’ she said. 

‘I’d just like to know that something was actually done. Their response gives me no assurance besides, we promise we will do something.’

Daily Mail Australia has contacted Australia Post for comment. 

It comes just days after an Australia Post employee sparked a fiery debate by offering an excuse for why they sometimes leave collection cards rather than handing over the parcel (pictured, a postman delivers parcels in Brisbane)

It comes just days after an Australia Post employee sparked a fiery debate by offering an excuse for why they sometimes leave collection cards rather than handing over the parcel (pictured, a postman delivers parcels in Brisbane)

It comes just days after an Australia Post employee sparked a fiery debate by offering an excuse for why they sometimes leave collection cards rather than handing over the parcel even if the recipient is at home.

The driver posted in an Australia Post Complaints Facebook group this week after discovering someone had complained about one of their drivers.

‘So please note, we leave a card if there’s a gate or dogs in the yard. We don’t go into the yard due to safety concerns,’ he said.

‘Some complaints are so ridiculous – is he meant to get eaten by the dog?’ the man asked of the group’s 9,400 members on Friday, before the post was deleted.

An Australia Post spokesperson said getting bitten by a dog is far more common than people realise (stock image)

An Australia Post spokesperson said getting bitten by a dog is far more common than people realise (stock image)

‘I’ve had a card left even though I’ve been home and there was no knock on the door,’ a group member replied, Yahoo! News reported.

‘My driver apparently complained about my dog, which is behind a big gate, and all she did was bark – seriously?’

An Australia Post spokesperson said getting bitten by a dog is far more common than people realise.

‘Safety is our number one priority at Australia Post but each year too many of our people are injured by unsecured dogs,’ they said.

‘Every workday last financial year at least three posties, drivers or delivery contractors were attacked by dogs when delivering letters and parcels in our community.’

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